Contact
If you did not find answers after consulting the documentation, the FAQ and the Troubleshooting Guide, the dedicated sedex support team at the Federal Statistical Office FSO will be happy to help you.
You can reach sedex support from Monday to Friday by e-mail at the following address:
Checklist for formulating your request
In order for the sedex support team to understand your request and help you in a targeted manner, we need an exact description of your question or problem as well as your context. The following checklist may help you while formulating your request:
- What exactly is your question or problem?
- Have you previously received a ticket number for this concern?
- How do you operate the sedex Client?
- As a Docker container?
- as an installation on an operating system?
- Which operating system do you use?
- Which sedex Client version are you using?
- Which sedex ID was used for the installation?
- Which messaging interface do you use for sending and receiving sedex messages?
- the classic interface folders in the file system? (inbox, outbox, receipts)
- the new messaging REST API? (https)
- date and time when the problem occurred/started
- Do log files or excerpts from them help?
- Did you receive an error message?
- any other information useful to understand or reproduce your issue
For further contact and support options, see www.sedex.ch.